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Claims Helpline

If you’ve had a road accident that wasn’t your fault – we get you back on the road within 24 hrs, take care of your repairs as well as liaise with all insurance companies involved on your behalf. What’s more we make sure the guilty party’s insurer covers the cost – so it won’t cost you a penny and your no claims are protected. Call 0330 441 2393.

Claims Helpline

If you’ve had a road accident that wasn’t your fault – we get you back on the road and manage the full claims process on your behalf. What’s more we make sure the guilty party’s insurer covers the cost – so it won’t cost you a penny and your no claims are protected.

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  • Same Day Like-for-Like Vehicle
  • No Excess To Pay
  • Your No Claims Protected
  • All Repairs Taken Care Of
  • Service Is Totally Free
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The Support You Need – When You Need It Most

From the moment the accident occurs we manage the full claim process for you, end to end. We get you back on the road, inform your insurance company, organize repairs and negotiate with your insurance company on the final claim settlement. We provide the support you need exactly when you need it most -all free of charge. Cosmic Compare is an affiliate of iRevolution Claims Limited (trading as UK Motor Claims), who are authorised and regulated by the Financial Conduct Authority.

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There are 5 main steps we take once you report the accident to us. Here’s what to expect from us…

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There are 5 main steps we take once you report the accident to us. Here’s what to expect from us…

1. We Replace Your Vehicle

We provide a like-for-like vehicle for you and get you back on the road within 24 hours. And that’s a promise.

2. We Inform All Relevant Insurers

We contact your insurer on your behalf to inform them we represent you. We also contact the insurer of the guilty driver.

3. We Organize Repairs

Next we organize approved repairs to your vehicle. We take care of everything to get your wheels back on the road.

4. Insurer Negotiation

We negotiate an admission of liability on your behalf with the 3rd party’s insurance company.

5. Conclusion Of Claim

Finally, we delivery your fully repaired vehicle back you and collect the hire vehicle. Your done!

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Make Notes…

Make a note of all the vehicles involved in the accident, including the driver’s details, number plate and insurance details – if possible.

Take Photos…

Take photos with your phone so you have exact details of the scene, including images of the third party vehicle showing the damage incurred as a result of the accident.

Speak To Witnesses…

Speak to anyone who may have witnessed the accident and get their details, so that they can attest to the fact that you were not at fault.

Head To Hospital…

If your in any doubt over injuries then head to hospital and have a medical professional check you out. Some injuries can be hidden so its always better to be safe than sorry.

Contact Us First…

Contact us first and not your own insurer – and we will deal with everything on your behalf, protect your no claims and look after your interests.

Claim Management Service

What factors will effect my quote?

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  • Who’s at fault: Our service relies on you not being at fault because its the guilty drivers insurer who pays for your replacement vehicle and repairs.
  • Contact us first: The sooner you contact us and register the claim the sooner we can respond and get you back on the road.
  • 3rd party’s cover status: For us to act on your behalf and claim against the other driver they need to be insured.
  • Information you gather: The more information you gather the better. If possible gather photo’s, witness statements and observations and facts to support your case.
  • Response of 3rd party insurer: We will always act quickly on your behalf but the response time of the 3rd party’s insurer will have an effect.
  • Claim management: The claims management systems begin with the reporting of a claim, usually in the form of an incident report, a first notice of loss (FNOL), or First Report of Injury (FROI). In this component, efficient and timely claims reporting is crucial for comprehensive data collection and establishing situational awareness.
  • Claim investigation: Once reported, a claim undergoes a thorough investigation to determine its validity. Investigators and claims managers gather evidence, interview involved parties, and assess the extent of the loss or damage.
  • Claim evaluation: Claim evaluation involves a thorough examination of the reported incident, damages, and relevant policy terms. Trained evaluators or adjusters play a pivotal role in assessing the validity and extent of a claim, employing a combination of industry knowledge, investigative skills, and adherence to regulatory guidelines.
  • Claim settlement: The final stage of claims management involves settling the claim by providing compensation, repairs, or any agreed-upon resolution. During this stage, timely and fair settlements are crucial for maintaining customer satisfaction and trust; to preserve these customer trust/confidence levels, a claims management solution can help streamline the management and dissemination of content for claims, allowing claims professionals to focus on claim settlement, not administrative tasks.

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FAQs

To start the claims process, you can contact our team via phone, email, or through our website. We will provide an initial consultation to understand your case and guide you through the necessary steps to file your claim. You call us first instead of your own insurer so you get the benefits and don’t lose your no claims.

Yes. Unlike your own insurer, if it’s not your fault, we will arrange a like for like replacement vehicle. If you’ve got a premium vehicle will arrange a premium vehicle. The difference is, its the guilty driver’s insurance who pays the costs and not your no claims.

We take care of everything from start to finish. We recovery your vehicle and arrange the repairs with a reputable mechanic and body shop. We register the claim with the guilty drivers’ insurance company and contact your insurer to make sure that all parties are fully aware and on the same page at all times. Once everything is arranges we negotiate a settlement and, if needed, arrange a suitable solicitor to handle your claim. Finally when your vehicle is repaired we arrange for it to be dropped off at your house and we collect your hire vehicle. It’s a totally end to end and like for like service so the interruption to you is minimized.

Yes. You can contact us 24 hours a day, 7 days a week. You can rely on the fact we are always at the end of the phone for any question at any time.

We always aim to get you back on the road within 24 hours of your reporting your accident to us.

We won’t charge you for our services. We claim our costs directly through the insurer of the driver who’s at fault for causing the accident. The only exception to this is if you present us with misleading or fraudulent information. In other words, if you’re straight with us, then you’ve got nothing to worry about.

The duration to resolve a claim varies depending on the complexity of the case and the cooperation of the involved parties. Some claims can be settled within a few months, while others may take longer. We aim to resolve claims as efficiently as possible.

No. We can also deal with non fault claims for drivers of vans, motorbikes and vans. If your not sure just give us a call and we will do everything we can to help.

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